Please read these Terms and Conditions carefully before using our website or engaging our services. By accessing https://softluno.com/ or entering into any agreement with SoftLuno, you agree to be bound by these terms. Also see our Privacy Policy and Disclaimer for additional important information.
1. Acceptance of Terms
By visiting, browsing, or using the SoftLuno website (https://softluno.com/), or by engaging SoftLuno for any software development or consulting services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please refrain from using our website or services. These terms apply to all visitors, users, clients, and any other party who accesses or uses our website.
2. Our Services
SoftLuno provides custom software development services, including but not limited to:
- Custom web application development
- Mobile app development (iOS and Android)
- Enterprise software solutions (ERP, CRM, HRMS, SaaS)
- AI and machine learning integration
- Cloud infrastructure and DevOps consulting
- UI/UX design and prototyping
The specific scope, deliverables, timelines, and fees for each project are defined in individual project agreements or statements of work (SOW) entered into between SoftLuno and the client. In the event of conflict between these Terms and a project agreement, the project agreement shall take precedence.
3. Use of the Website
You agree to use the SoftLuno website only for lawful purposes and in a manner that does not infringe the rights of others. Prohibited activities include:
- Attempting to gain unauthorized access to any part of our website or systems
- Using automated tools, scrapers, or bots to extract data from our website
- Transmitting any malicious code, viruses, or harmful software
- Impersonating SoftLuno, our team members, or any other person or entity
- Engaging in any activity that disrupts or interferes with the normal operation of the website
- Using the website in any way that violates applicable local, national, or international laws
SoftLuno reserves the right to terminate or restrict access to any user who violates these terms, without notice or liability.
4. Intellectual Property
All content on the SoftLuno website — including but not limited to text, graphics, logos, icons, images, code snippets, blog articles, and design elements — is the intellectual property of SoftLuno and is protected by applicable copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from this website without our prior written consent.
Client Work: Upon full payment of agreed fees, intellectual property rights for custom-developed software and deliverables are transferred to the client as specified in the project agreement. SoftLuno retains the right to list completed projects in our portfolio unless otherwise agreed in writing.
5. User Content
Any content you submit to SoftLuno — including project briefs, messages, feedback, or testimonials — must not violate any third-party rights or applicable laws. By submitting content, you grant SoftLuno a non-exclusive, royalty-free licence to use that content solely for the purpose of providing our services and communicating with you.
We reserve the right to remove or decline to publish any user-submitted content that we determine to be inappropriate, inaccurate, or in violation of these terms.
6. Payment & Service Engagements
For paid services, specific payment terms will be outlined in the project agreement or proposal. General terms include:
- Invoices are due within the period specified in the project agreement
- SoftLuno reserves the right to suspend work if payments are overdue
- All fees are exclusive of applicable taxes, unless otherwise stated
- Refunds are subject to the terms defined in the individual project agreement
- Changes to project scope may result in revised timelines and fees
Please note: engaging SoftLuno for services does not constitute a binding contract until a formal proposal or statement of work is signed by both parties.
7. Confidentiality
SoftLuno treats all client project details, business information, and proprietary data with strict confidentiality. We will not disclose your confidential information to third parties without your consent, except as required by law.
Clients are similarly expected to treat SoftLuno’s methodologies, processes, and proprietary systems with confidentiality. Where required, a formal Non-Disclosure Agreement (NDA) can be executed prior to the commencement of any engagement.
8. Limitation of Liability
To the fullest extent permitted by applicable law, SoftLuno and its employees, directors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Your use of or inability to use our website or services
- Errors, inaccuracies, or omissions in any website content
- Unauthorized access to or alteration of your data or transmissions
- Any third-party conduct or content on the website
Our total cumulative liability in connection with any services provided shall not exceed the amount paid by the client for the specific project giving rise to the claim. For website visitors, our liability is limited to the maximum extent permissible under law.
9. Indemnification
You agree to indemnify, defend, and hold harmless SoftLuno and its team members from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
- Your use of the website or services
- Your violation of these Terms & Conditions
- Any content or information you submit to us
- Your infringement of any third-party rights
10. Termination
SoftLuno reserves the right to suspend or terminate your access to our website or services at any time, with or without cause or notice, if we believe you have violated these Terms & Conditions or engaged in conduct harmful to SoftLuno, other users, or third parties.
Upon termination of a service engagement, any outstanding fees remain payable, and all deliverables completed to date will be subject to the terms of the project agreement.
11. Governing Law & Dispute Resolution
These Terms & Conditions shall be governed by and construed in accordance with applicable laws. Any disputes arising from these terms or our services shall first be attempted to be resolved through good-faith negotiation between the parties.
If a resolution cannot be reached, the dispute shall be subject to binding arbitration or resolved through the courts of the applicable jurisdiction, as mutually agreed upon in the project agreement. For website-related disputes where no project agreement exists, the applicable law of the jurisdiction in which SoftLuno operates shall govern.
12. Contact Us
If you have questions or concerns about these Terms & Conditions, please contact us:
SoftLuno Email: team@softluno.com Website: https://softluno.com/
Also see our Privacy Policy and Disclaimer.