This Privacy Policy applies to all visitors and users of https://softluno.com/ and any services provided by SoftLuno. By using our website, you consent to the practices described below. Please also review our Terms & Conditions and Disclaimer for additional important information.
1. Information We Collect
SoftLuno collects information you provide directly and information gathered automatically when you interact with our website or services.
Information you provide directly:
- Name, email address, phone number, and company name submitted via contact or inquiry forms
- Project details, requirements, or messages you send to our team
- Information provided when subscribing to our newsletter or blog updates
- Feedback, testimonials, or survey responses you submit
Information collected automatically:
- IP address, browser type, and operating system
- Pages visited, time spent on pages, and referral URLs
- Device identifiers and screen resolution
- Cookies and similar tracking technologies (see Section 3)
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Responding to your inquiries and providing requested services or quotes
- Communicating project updates, proposals, and relevant service information
- Sending newsletters or blog updates (only when you have opted in)
- Improving the functionality, content, and user experience of our website
- Conducting analytics to understand how visitors interact with our platform
- Complying with legal obligations and enforcing our agreements
- Preventing fraud, abuse, or unauthorized access to our systems
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Cookies & Tracking Technologies
SoftLuno uses cookies and similar technologies to enhance your browsing experience and gather analytical data about site usage.
Types of cookies we use:
- Essential Cookies: Required for the website to function correctly (e.g., navigation, form submissions)
- Analytics Cookies: Used via Google Analytics to understand traffic patterns and improve our content
- Preference Cookies: Remember settings or preferences you have selected
- Marketing Cookies: Used occasionally for retargeting campaigns (only with your consent)
You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.
4. Data Sharing & Disclosure
SoftLuno does not sell your personal data. We may share it only in the following limited circumstances:
- Service Providers: Trusted third-party vendors (e.g., hosting, email platforms, analytics) who process data on our behalf under strict confidentiality agreements
- Legal Requirements: When required by applicable law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where data may be transferred as a business asset
- With Your Consent: For any other purpose, only with your explicit consent
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:
- SSL/TLS encryption for all data transmitted through our website
- Restricted internal access to personal data on a need-to-know basis
- Regular security audits and software updates
- Secure hosting infrastructure on trusted cloud providers
While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We encourage you not to share sensitive information unnecessarily.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by applicable law. Inquiry and contact data is typically retained for up to 3 years. You may request deletion of your data at any time by contacting us (see Section 11).
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request that we delete your personal data (“right to be forgotten”)
- Objection: Object to certain uses of your data, including direct marketing
- Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw consent at any time where processing is consent-based
To exercise any of these rights, please contact us at team@softluno.com. We will respond within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, partner sites, or references within our blog content. SoftLuno is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies independently before submitting any personal information.
9. Children’s Privacy
SoftLuno’s website and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal data, we will promptly delete it. If you believe we have inadvertently collected such data, please contact us immediately.
10. Changes to This Policy
SoftLuno reserves the right to update this Privacy Policy at any time. When changes are made, the “Last Updated” date at the top of this page will be revised. We encourage you to review this page periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:
SoftLuno Email: team@softluno.com Website: https://softluno.com/
Also see our Terms & Conditions and Disclaimer.